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Unable to Save Greeting Text in ManyChat (Error: “Can’t register greeting text”)

  • February 22, 2026
  • 1 comment
  • 18 views

tanvirahmed

Hi everyone,

I’m facing an issue while trying to save the Greeting Text inside ManyChat (Messenger settings).

Whenever I try to save the greeting message (even a simple text like “Hi {{first_name}}”), I get this error:

“Can’t register greeting text”

I’ve already tried:

  • Using plain text only

  • Removing dynamic fields

  • Refreshing the page

  • Logging out & logging back in

But the issue is still happening.

Has anyone faced this problem before?

 

1 reply

Gustavo Boregio
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  • Community Moderator & Expert
  • February 23, 2026

Hey ​@tanvirahmed try refreshing permissions first

https://help.manychat.com/hc/en-us/articles/14281464342684-Refresh-permissions

If that doesn’t solve it, then you’ll need to talk to support.