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Unable to see flows when setting up Facebook ads.

  • April 23, 2025
  • 6 replies
  • 129 views

hogkai

 

Can anyone here help me to find out why my Flows in Manychat suddenly disappear? 

While my old campaigns are still working, but cannot setup new campaings with the Manychat flows.

 

It happened when I was setting up new campaings. As usual, I moved to “Partner App” to select my flow for Facebook ads. When I clicked on it, there was nothing appearing, I have tried to refresh many times but I did not work.

 

Best answer by Victor

 

 

6 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • 2821 replies
  • April 23, 2025

@hogkai did you try to ‘Refresh Permissions’ on Manychat?

This usually does the trick and solves most issues ;)

If you still have issues, make sure the flows are properly published and connected to an Ads trigger, and that there are no errors when you save them on Manychat.

If you’re still having issues, then contact support: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat


Emmanuel Ojo
  • Up-and-Comer
  • 1 reply
  • April 23, 2025

I am having this same issues and I have done everything correctly even gone as far as contacting FB. This seems to be a manychat problem

@hogkai did you try to ‘Refresh Permissions’ on Manychat?

This usually does the trick and solves most issues ;)

If you still have issues, make sure the flows are properly published and connected to an Ads trigger, and that there are no errors when you save them on Manychat.

If you’re still having issues, then contact support: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

 


Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • 2821 replies
  • April 23, 2025

Ok ​@Emmanuel Ojo got it, then contacting support is your next step. They’re are the only ones who will have more details about this.


waqasahmed
  • Up-and-Comer
  • 3 replies
  • April 23, 2025

same issue I am facing from the last day, do you find the solution? If yes, kindly help me with that as well

 


Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • 2821 replies
  • April 23, 2025

Hey guys, this is a broader issue, apparently, between Meta and Manychat.

Manychat will be posting updates on their status page:

https://status.manychat.com/

https://status.manychat.com/cm9u62p7g001gkbbpyyp18hi4


Victor
Manychat Team Member
  • Manychat Team Member
  • 16 replies
  • Answer
  • April 23, 2025