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Unable to use live

  • April 29, 2025
  • 3 replies
  • 37 views

support yanisa

Hey there! I am trying to use the DM automation option on the free plan. No Pro options are in use but I am unable to “Go Live,” as it keeps forwarding me to the free trial Pro option, which ultimately charges you in 14 days. And I don’t have any live automation going on,so how do I opt out and go live in the free version? 

Best answer by rodrigo_silvano

Hey, ​@support yanisa 

Conditions and randomizer blocks are only available on the PRO plan.

 

If you don’t want to upgrade your plan, you’ll need to remove those blocks (condition and randomizer).

 

Let me know if this helps 🙂

3 replies

rodrigo_silvano
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  • Manychat Community Moderator
  • 1001 replies
  • Answer
  • April 29, 2025

Hey, ​@support yanisa 

Conditions and randomizer blocks are only available on the PRO plan.

 

If you don’t want to upgrade your plan, you’ll need to remove those blocks (condition and randomizer).

 

Let me know if this helps 🙂


support yanisa
  • Author
  • Up-and-Comer
  • 1 reply
  • April 30, 2025

Thank you rodrigo_silvano If I buy a $15/month subscription, can I use these pro version tools ?


rodrigo_silvano
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  • Manychat Community Moderator
  • 1001 replies
  • April 30, 2025

Yes, ​@support yanisa! Your subscription is calculated based on your number of contacts.

Example:

0-500 contacts → $15

501-2500 contacts → $25

 

You can calculate how much you’ll pay here: https://manychat.com/pricing

 

Let me know if this helps 🙂