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Unable To Use New Follower DM

ryanport93

Can someone watch this video and help me understand why I can not connect to my IG account to send DM to new followers?

 

www.loom.com/share/11e93fb15d2349d9ba3858f4e27e9b33?from_recorder=1&focus_title=1

 

Thanks!

Best answer by Davy

Hi ​@ryanport93 ​@LovelyIrishAlan !

I found the solution in another topic shared by @Moz.

Here’s how to do it 👇

  1. When you click the “Update Permissions” button, you’re redirected to business.facebook.com (around second 10 in your video).

  2. Copy the URL from your browser and paste it into a text editor (like Notepad).

  3. Replace every occurrence of “IG” in the URL with “FB”,
    👉 except for the part that contains “config” — don’t change that one!

  4. Copy your new modified URL and paste it back into your browser.

✅ That’s it! You can now connect to Facebook, and everything should work perfectly!

View original

    8 replies

    Davy
    • Davy
    • Up-and-comer
    • October 27, 2025

    Hi,

    I have exactly the same issue :-(

    The AI support assistant says it’s because there’s a mismatch between my Meta Business account and the Instagram account I’m trying to connect — but there isn’t.

    I opened a support ticket, we’ll see...

    LovelyIrishAlan

    Running into the exact same issue, unable to login in this way with either Instagram or my Facebook. 

    rodrigo_silvano
    Forum|alt.badge.img+4

    Hey, ​@LovelyIrishAlan, ​@Davy and ​@ryanport93 
    Manychat has already escalated it to the team and they’re actively investigating it! As soon as they have more information or a solution, they’ll be in touch!

    Thank you all for your patience! 🙂

    Rodrigo Silvano | Automation & AI Systems | https://rodrigosilvano.pt
      Conectacontuesencia

      Hey, ​@LovelyIrishAlan, ​@Davy and ​@ryanport93 
      Manychat has already escalated it to the team and they’re actively investigating it! As soon as they have more information or a solution, they’ll be in touch!

      Thank you all for your patience! 🙂

      It might be a good idea to redirect users to business.facebook.com and allow Facebook account login

      Davy
      • Davy
      • Up-and-comer
      • Answer
      • November 4, 2025

      Hi ​@ryanport93 ​@LovelyIrishAlan !

      I found the solution in another topic shared by @Moz.

      Here’s how to do it 👇

      1. When you click the “Update Permissions” button, you’re redirected to business.facebook.com (around second 10 in your video).

      2. Copy the URL from your browser and paste it into a text editor (like Notepad).

      3. Replace every occurrence of “IG” in the URL with “FB”,
        👉 except for the part that contains “config” — don’t change that one!

      4. Copy your new modified URL and paste it back into your browser.

      ✅ That’s it! You can now connect to Facebook, and everything should work perfectly!

        ryanport93
        • ryanport93
        • Author
        • Up-and-comer
        • November 5, 2025

        Hi ​@ryanport93 ​@LovelyIrishAlan !

        I found the solution in another topic shared by @Moz.

        Here’s how to do it 👇

        1. When you click the “Update Permissions” button, you’re redirected to business.facebook.com (around second 10 in your video).

        2. Copy the URL from your browser and paste it into a text editor (like Notepad).

        3. Replace every occurrence of “IG” in the URL with “FB”,
          👉 except for the part that contains “config” — don’t change that one!

        4. Copy your new modified URL and paste it back into your browser.

        ✅ That’s it! You can now connect to Facebook, and everything should work perfectly!

        Thank you so much this worked!

        magicman007

        I just tried that ​@ryanport93 ​@Davy and in a sense it worked because I went through the whole login/connection process with Meta Business and it said “Your account is not connected to Manychat” then when it redirected me back to Manychat, I go through the process New Automation > Say hi to New Followers > and then I still get the “Update your Instagram permissions to say hi to new followers” screen that wants me to update permissions. 
        Any suggestions or help on what to do now?

          ceglia_carlo

          Hi everyone!

          If any of you are still dealing with this issue, here’s the link to my post where I shared all the details of the solution that worked for me:

          https://community.manychat.com/general-q-a-43/workaround-that-finally-fixed-the-say-hi-to-new-followers-update-permissions-bug-8016?fid=43&tid=8016

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