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Unable To Use New Follower DM

  • October 26, 2025
  • 7 replies
  • 173 views
ryanport93

Can someone watch this video and help me understand why I can not connect to my IG account to send DM to new followers?

 

www.loom.com/share/11e93fb15d2349d9ba3858f4e27e9b33?from_recorder=1&focus_title=1

 

Thanks!

Best answer by Davy

Hi ​@ryanport93 ​@LovelyIrishAlan !

I found the solution in another topic shared by @Moz.

Here’s how to do it 👇

  1. When you click the “Update Permissions” button, you’re redirected to business.facebook.com (around second 10 in your video).

  2. Copy the URL from your browser and paste it into a text editor (like Notepad).

  3. Replace every occurrence of “IG” in the URL with “FB”,
    👉 except for the part that contains “config” — don’t change that one!

  4. Copy your new modified URL and paste it back into your browser.

✅ That’s it! You can now connect to Facebook, and everything should work perfectly!

    7 replies

    Davy
    • Davy
    • Up-and-Comer
    • 2 replies
    • October 27, 2025

    Hi,

    I have exactly the same issue :-(

    The AI support assistant says it’s because there’s a mismatch between my Meta Business account and the Instagram account I’m trying to connect — but there isn’t.

    I opened a support ticket, we’ll see...

    LovelyIrishAlan
    • LovelyIrishAlan
    • Up-and-Comer
    • 3 replies
    • October 27, 2025

    Running into the exact same issue, unable to login in this way with either Instagram or my Facebook. 

    rodrigo_silvano
    Forum|alt.badge.img+4
    • rodrigo_silvano
    • Manychat Community Moderator
    • 1002 replies
    • October 27, 2025

    Hey, ​@LovelyIrishAlan, ​@Davy and ​@ryanport93 
    Manychat has already escalated it to the team and they’re actively investigating it! As soon as they have more information or a solution, they’ll be in touch!

    Thank you all for your patience! 🙂

    rodrigosilvano.pt | Automate with intelligence - Surprise with experience
    Conectacontuesencia

    Hey, ​@LovelyIrishAlan, ​@Davy and ​@ryanport93 
    Manychat has already escalated it to the team and they’re actively investigating it! As soon as they have more information or a solution, they’ll be in touch!

    Thank you all for your patience! 🙂

    It might be a good idea to redirect users to business.facebook.com and allow Facebook account login

    Davy
    • Davy
    • Up-and-Comer
    • 2 replies
    • Answer
    • November 4, 2025

    Hi ​@ryanport93 ​@LovelyIrishAlan !

    I found the solution in another topic shared by @Moz.

    Here’s how to do it 👇

    1. When you click the “Update Permissions” button, you’re redirected to business.facebook.com (around second 10 in your video).

    2. Copy the URL from your browser and paste it into a text editor (like Notepad).

    3. Replace every occurrence of “IG” in the URL with “FB”,
      👉 except for the part that contains “config” — don’t change that one!

    4. Copy your new modified URL and paste it back into your browser.

    ✅ That’s it! You can now connect to Facebook, and everything should work perfectly!

    ryanport93
    • ryanport93
    • Author
    • Up-and-Comer
    • 1 reply
    • November 5, 2025

    Hi ​@ryanport93 ​@LovelyIrishAlan !

    I found the solution in another topic shared by @Moz.

    Here’s how to do it 👇

    1. When you click the “Update Permissions” button, you’re redirected to business.facebook.com (around second 10 in your video).

    2. Copy the URL from your browser and paste it into a text editor (like Notepad).

    3. Replace every occurrence of “IG” in the URL with “FB”,
      👉 except for the part that contains “config” — don’t change that one!

    4. Copy your new modified URL and paste it back into your browser.

    ✅ That’s it! You can now connect to Facebook, and everything should work perfectly!

    Thank you so much this worked!

    magicman007
    • magicman007
    • Up-and-Comer
    • 5 replies
    • November 9, 2025

    I just tried that ​@ryanport93 ​@Davy and in a sense it worked because I went through the whole login/connection process with Meta Business and it said “Your account is not connected to Manychat” then when it redirected me back to Manychat, I go through the process New Automation > Say hi to New Followers > and then I still get the “Update your Instagram permissions to say hi to new followers” screen that wants me to update permissions. 
    Any suggestions or help on what to do now?


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