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Hi everyone,

I'm trying to better understand how ManyChat counts contacts and how to manage my contact limit more effectively. I have a few questions:

 

1. How exactly are contacts counted? I deleted all my contacts and disabled all my flows, but I'm still seeing new contacts being added to my count whenever someone messages me on Facebook. Is this expected behavior? Does ManyChat automatically count anyone who sends a DM, even without active automations?

 

2. Contact cleanup automation: Is there a way to set up automatic rules or filters that periodically remove contacts who haven't engaged in X days? Or do I need to manually delete inactive contacts regularly?

 

I'm trying to stay on the free plan while keeping my list clean and engaged, so any tips or clarification would be really helpful!

Thanks in advance!

Hi Kathy, yes anytime someone sends a message it auto adds them. So you will need to clean up your list every now and then. 

 

​@Kathy L. Hey Kathy! Here is a tutorial on that: 


Just make sure you use the “Delete contact” action instead of the “Opt-out” as I use in the video. 
Hope this helps!

Thanks for the reply ​@Don M. !

​@Joren Wouters Great video, everything was super clear thank you so much! I don’t need to store any user information (like first name, last name, or email) on ManyChat, since users will subscribe to my Klaviyo email list through the link they receive. Should I set the flow to trigger daily so it automatically cleans up my contacts as soon as possible?

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