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Unexpected Charge During Free Trial – Has Anyone Experienced This?

  • September 12, 2025
  • 1 reply
  • 21 views

Umkmmate

 

Hello everyone,

I signed up for the ManyChat Free Trial expecting that no charges would be made until the trial ended and I confirmed my subscription. However, my card was already charged even though I’m still within the trial period and haven’t agreed to continue.

Has anyone else experienced this? How did you resolve it? I’ve already reached out to support requesting a refund, but I’d really appreciate hearing if others went through the same situation.

Thanks in advance for your insights!

 

1 reply

rodrigo_silvano
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  • Manychat Community Moderator
  • September 19, 2025

Hey, ​@Umkmmate 

I’m sorry to hear that! I’ve never seen that happening before 😕

I also noticed that you’re in touch with Manychat support team, and I’m sure they will help you with this situation!