Unjustified $39 Charge: Zero channels and zero contacts during Trial!

Hi everyone,

I need some urgent help from the Manychat support team regarding a completely unjustified billing issue on my account.

Here is the situation:

1. I started a 14-day Pro Trial which ended on April 12th.

2. On April 13th, I received an email stating that a $39 payment failed.

3. The critical problem: I NEVER connected any social media channels (Facebook, Instagram, WhatsApp) or SMS to this account during the entire trial period. I only connected my very first Facebook page today.

If my account was completely empty with 0 connected channels and 0 subscribers on April 12th/13th, why did the system automatically generate a $39 invoice (which corresponds to a high subscriber tier)?

This is clearly a system bug/error. Can an admin or someone from support please help me clear this incorrect invoice so I can finally upgrade and start using my account properly?

Thank you!