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Unjustified $39 Charge: Zero channels and zero contacts during Trial!

  • April 24, 2026
  • 1 comment
  • 10 views
Hugo Ferreira

Hi everyone,

I need some urgent help from the Manychat support team regarding a completely unjustified billing issue on my account.

Here is the situation:

  1. I started a 14-day Pro Trial which ended on April 12th.

  2. On April 13th, I received an email stating that a $39 payment failed.

  3. The critical problem: I NEVER connected any social media channels (Facebook, Instagram, WhatsApp) or SMS to this account during the entire trial period. I only connected my very first Facebook page today.

If my account was completely empty with 0 connected channels and 0 subscribers on April 12th/13th, why did the system automatically generate a $39 invoice (which corresponds to a high subscriber tier)?

This is clearly a system bug/error. Can an admin or someone from support please help me clear this incorrect invoice so I can finally upgrade and start using my account properly?

Thank you!

    1 reply

    Fabio Gaulke
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    • Fabio Gaulke
    • Community Moderator
    • May 6, 2026

    Hi, ​@Hugo Ferreira 

     

    I understand how confusing it is to receive a billing notification for a high subscriber tier when you haven't even connected your channels yet. Since this involves a specific analysis of your account's billing history and potential system behavior during the transition from the trial period, it is necessary to contact support. They will be able to investigate why that invoice was generated and help you clear any incorrect values so you can use your account as intended.

    https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

    Hope this helps!

    @fabio.gaulke | @monada.ag
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