Hi everyone,

I’ve been trying to reduce the number of active contacts in one of my ManyChat accounts to lower the billing tier. I’ve unsubscribed a number of users (they are clearly marked as “Unsubscribed” in the Audience tab), but they still seem to be counted toward the billing total.

Interestingly, I did the same process for another client and it worked immediately – the number of contacts decreased and the billing tier adjusted accordingly. But in this account, no matter what I do, the number doesn’t go down.

Has anyone else experienced this?
Do I need to delete the contacts completely (not just unsubscribe them) to stop them from being counted?
Or is there any delay in how the billing count updates? I tried it a few weeks ago, but still doesn´t work.

Thanks a lot for your help!