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Hi everyone,

I’ve been trying to reduce the number of active contacts in one of my ManyChat accounts to lower the billing tier. I’ve unsubscribed a number of users (they are clearly marked as “Unsubscribed” in the Audience tab), but they still seem to be counted toward the billing total.

Interestingly, I did the same process for another client and it worked immediately – the number of contacts decreased and the billing tier adjusted accordingly. But in this account, no matter what I do, the number doesn’t go down.

Has anyone else experienced this?
Do I need to delete the contacts completely (not just unsubscribe them) to stop them from being counted?
Or is there any delay in how the billing count updates? I tried it a few weeks ago, but still doesn´t work.

Thanks a lot for your help!

Hi, ​@Klára Osičková!

 

Manychat is changing the way it bills their customers. And maybe you got in the middle of it all. 🫠

  • Until some time ago, if you enter the next contact number tier and delete some contacts after some days, you will only be charged proportionally for that period in the upper tier. 
  • Now they are changing it to be billed instantly at the moment you get in the nem contact number tier. And this will not be proportional to the amount of time you stayed on that tier.

I've heard they're rolling this out and very soon an update/ help article will be released to officially explain it.

This also means that all the info I have at the moment could change. 😅

 

The best way to find out what could be happening is reaching out to Manychat's Support Team: How to get support from Manychat – Manychat Help


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