Hi, ​@Mcaldarini!

I suppose this flow is kind of “broken”. 🫠

I faced the same problem/ questioning a time ago and just updated it in a way it “works”…

The “quick reply” doesn't even appear to click or interact (WhatsApp has nothing similar to quick replies, just buttons) and that options in your images also don't work. Once you change something there and update the automation, it simply disappears. - AND you must connect something to that “ghost quick reply.

Therefore, I came up with this weird thing:

• I can't delete the quick reply, so I kept it as is.
• Added a Button to “comeback”.
• Connected it to a comeback message.

This way, if someone opts-out and taps the button, it will start a new conversation and opt the contact in once again.

Hope this helps somehow...

thanks I did something similar, too.

can I ask about the action in your pic?

What the Zap is about? (I know it’s Zapier) but I mean what kind of strategy is there?

thanks in advance!