Skip to main content
Question

upgrade isnt working, can access support without it

  • September 23, 2026
  • 1 comment
  • 6 views

I’m trying to upgrade my free plan and it keeps saying something went wrong and try again. Then I get an email saying I don’t have an upgrade and I need to renew. That’s what I’m trying to do! How do I fix this when I can’t contact anyone in support until my upgrade is complete? 🤦🏼‍♀️

    1 reply

    SumGenius
    Forum|alt.badge.img
    • SumGenius
    • Smooth talker
    • September 23, 2026

    You can reach support on the free plan, it just isn't obvious. Go to help.manychat.com and use the Get
    Help / AI bot option to open a ticket. It replies by email, no paid plan needed. The in-app route is
    what's gated, not support itself.

    For the payment itself, the usual causes of that exact error:

    Type the card in by hand instead of letting the browser autofill it, and clear cache and cookies first. Autofill sending a stale expiry or zip is the most common one.

    Check your email including spam for a verification message from ManyChat. There's a second confirmation step people miss, and without it the charge never completes.

    Call your bank and ask if they blocked it. Plenty of banks decline online or international recurring charges by default and never tell you.

    If you're in India, it's the RBI e-mandate rule on recurring payments and your bank has to authorize it separately.

    The renewal email is just the downgrade notice firing because the charge never landed. It isn't a second problem.

    Community Terms & ConditionsAccessibility statement