I’ve been using ManyChat for years and this is the first time I haven't been able to select the dropdown under PartnerApps in Ads Manager to select ManyChat. I have refreshed the permissions. Also, disconnected the permissions and reset them. The drop down to choose ManyChat as the Partner App is greyed out. Please help.
Urgent: Ads Manager Partner App Not Working
Hi everyone!
We can now provide a workaround with a JSON code. If you haven’t, please get in touch with the Manychat support so they can provide you this code.
This issue is happening due to Meta’s recent permission changes. Make sure you have full admin access to the Page, Ad Account, and ManyChat app in Business Settings. If the dropdown is still greyed out, remove ManyChat from Business Integrations and reconnect it from scratch. Clearing cache
Thank you. I tried all of those steps before posting. Does anyone know if this has to do with the AWS outage?
SAME. I've connected and reconnected a few times. I'm the only one who is the admin. I don't know what's up.
+4Hello eveyone!
Manychat has already reported to Meta support.
Please follow this thread:
Please enable the JSON code as a backup option. I’m resorting to using old ads that were previously connected to ManyChat which is throwing off my data.
Please enable the JSON code as a backup option. I’m resorting to using old ads that were previously connected to ManyChat which is throwing off my data.
Second this - can you please enable JSON code.
Sunday November 9th. This problem is back.
problem is back!!!
I had the same issue and tried every possible solution the AI bot suggested (even ChatGPT), and nothing worked. In the end, the only thing I did was connect the Messenger channel even though we only needed Instagram.
After connecting it and refreshing the browser… tada! The Partner App option finally appeared again.
Not sure if this will work for everyone, but if you already have everything else set up and still don’t see the Partner App, it’s definitely worth trying.
It only took me about 10 hours to figure out.
Shoutout to ManyChat support for never getting back to me. ;)
+3Hi everyone!
We can now provide a workaround with a JSON code. If you haven’t, please get in touch with the Manychat support so they can provide you this code.
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