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[Urgent] Data Collection Block is broken for Images & Files

  • October 29, 2025
  • 2 replies
  • 32 views

nasser.p

The data collection block for receiving files and images and saving the link to a custom field has stopped working.

No matter what image or file sent by the user on whatsapp, our manychat bot does not show it. The problem started about 2-3 hours ago. We do no longer see images sent by users and it has broken our flow. Anyone facing this too? 

Best answer by Gustavo Boregio

Hey ​@nasser.p I just tested with this simple automation and it seems to be working:

https://app.manychat.com/flowPlayerPage?share_hash=639235_26c4cfa1b8b03092d9d4908bbd1e09a2a221ccf0

If you continue to experience this issue, I suggest you contact support.

2 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • Answer
  • October 30, 2025

Hey ​@nasser.p I just tested with this simple automation and it seems to be working:

https://app.manychat.com/flowPlayerPage?share_hash=639235_26c4cfa1b8b03092d9d4908bbd1e09a2a221ccf0

If you continue to experience this issue, I suggest you contact support.


nasser.p
  • Author
  • Up-and-Comer
  • October 30, 2025

Hi ​@Gustavo Boregio I appreciate you checking this out. The issue was resolved about two hours ago. Thanks