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Dear ManyChat Support Team,

I am currently experiencing an issue with the Facebook Ad Comment Auto-Reply feature in ManyChat.

Normally, when setting up the auto-reply for a Facebook ad, the system allows me to choose Partner App → ManyChat → select specific flow. However, now the button no longer functions properly — instead of showing the standard ManyChat selection interface, it only displays a JSON code block.

This means the auto-reply function cannot be linked to any ManyChat flow, which has disrupted our ad automation process.

I have already tried reauthorizing the Facebook page and ManyChat connection, but the issue still persists. Could you please help check and advise how to fix this as soon as possible?

Thank you for your prompt assistance.

Best regards,

 

Hey ​@Thomson1995 

I had the same issue time to times, but after clear the cache and cookies, it works properly.

Have you tried that?

SAME! ​@Thomson1995 any update for you? I cannot seem to figure it out. 

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