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Urgent: How to Escalate a Support Request with Manychat for Blocked WhatsApp Business Account?

  • February 24, 2025
  • 1 reply
  • 50 views
eferreira07

Hi Community,

I need urgent help! A customer’s WhatsApp Business account was blocked after attempting to integrate with Manychat. Despite submitting a support ticket to Manychat over a week ago, responses have been delayed, and the issue remains unresolved. This has left the customer unable to handle any WhatsApp requests, causing a significant impact on their business.

I’m struggling to get proper attention from both Manychat and WhatsApp. Does anyone know how to escalate a support request with Manychat or have any suggestions to help unblock the account quickly?

Any mitigation plan would also be greatly appreciated. We attempted to install regular WhatsApp (non-business), but that too was blocked. Meta flagged the account due to suspected integration activities that violate their policies.

Any advice would be greatly appreciated!

Thanks in advance!

Best answer by Fabio Gaulke

Hi, ​@eferreira07!

 

That's odd. Just connecting Manychat to you WhatsApp number couldn't be the cause of the block…

Meta can notify or even block the number if it detects something like spam or other content that violates its policies. Also, if you send messages to “cold leads”, they could be tagging those messages as spam, blocking the number, etc.

 

Once you got a number blocket, there's nothing you can do on Manychat's side. You'll have to get in contact with Meta's Support… and this can take some time to get a response if you haven't a big account or spent many thousands in Ads.

Check the WhatsApp Manager in your Meta Business Manager. Sometimes you can get more information about the block around there. 

 

Hope you get it back as soon as possible! 🙏

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    Fabio Gaulke
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    • Fabio Gaulke
    • Manychat Community Moderator
    • 1065 replies
    • Answer
    • February 24, 2025

    Hi, ​@eferreira07!

     

    That's odd. Just connecting Manychat to you WhatsApp number couldn't be the cause of the block…

    Meta can notify or even block the number if it detects something like spam or other content that violates its policies. Also, if you send messages to “cold leads”, they could be tagging those messages as spam, blocking the number, etc.

     

    Once you got a number blocket, there's nothing you can do on Manychat's side. You'll have to get in contact with Meta's Support… and this can take some time to get a response if you haven't a big account or spent many thousands in Ads.

    Check the WhatsApp Manager in your Meta Business Manager. Sometimes you can get more information about the block around there. 

     

    Hope you get it back as soon as possible! 🙏

    @fabio.gaulke

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