Hi ManyChat team and community,
I’m Felipe from Social Lab Creative. I’m currently trying to connect the official Instagram account @clubesmartshoot to our ManyChat workspace, but I’m constantly getting the message:
“This Instagram account is already connected to another workspace.”
Over the past week, I’ve taken all necessary steps to remove the previous connection:
Removed the ManyChat integration from Meta Business Suite
Removed the app from Instagram’s authorized apps
Revoked permissions from Facebook Business Settings
Cleared caches, tried different browsers and devices
Created two support tickets (#356460 and #357340) — no replies after 5 days
Tried email contact and support chat, but the conversation closes automatically with no agent response
We urgently need to connect this IG account to launch automated DMs tied to a campaign with paid traffic, and we’re blocked from executing critical flows.
This is the ONLY official Instagram account used by our brand and there is no reason for it to remain locked, as all prior permissions have been cleared.
Please escalate this issue or assist in disconnecting the Instagram account @clubesmartshoot from the old workspace, so we can use it properly in the correct one.
If needed, I can verify ownership and access via Meta Business or Facebook.
Thank you for your time and support — I really hope someone from @ManyChat_Team can help unlock this urgently.
—
Felipe Augusto sociallabcreative@gmail.com
Ticket numbers: #356460 and #357340