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Urgent: lost admin access to paid Pro account after profile deletion – ticket #594925

  • Oct 30, 2026 10:45 PM UTC
  • 1 comment
  • 8 views
enclavemedspa

Hi all, hoping a ManyChat team member can help escalate. I'm the owner and paying subscriber of the Pro account "Enclave Med Spa" (account ID fb5311087; invoices billed to my login email).

 

- Facebook sign-in fails with "We couldn't sign you in with this sign-in option."

- Email and Google sign-in log me into a different, empty account (fb5570809).

- Today I deleted a ManyChat profile I believed was my personal one, and lost access to Enclave Med Spa on every device. I think I deleted the user that held admin access.

 

The account runs live Instagram automations for our business and I need to edit them urgently. I've opened ticket #594925 and replied with details, but in-app chat isn't available on the free account I'm stuck in. Could a ManyChat staff member escalate or advise? Thank you!

    1 reply

    SumGenius
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    • SumGenius
    • Smooth talker
    • Oct 31, 2026 8:01 AM UTC

    Since you're the billing owner, your strongest proof is on the invoices. Reply to ticket #594925 from the email the invoices go to, and include:

    - the Pro account ID (fb5311087)
    - the most recent invoice number and date
    - the last 4 digits of the card it's billed to
    - the empty account ID you keep landing in (fb5570809)

    Ask them to re-add your current login as admin on fb5311087. Until they do, don't sign up again with any other email or Google login, or you'll end up with more empty accounts to untangle.

    If anyone else on your team was ever an admin on that account, have them log in and invite you back. That's usually faster than waiting on the ticket.

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