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Question

Urgent: The message can't reply...

  • June 15, 2026
  • 1 comment
  • 7 views

Ela0805

Recently, I can’t reply the message anymore, the premission change it as “Admin”, and I do refresh the premisson but it shows “You have insufficient rights to chat with the contact. Please reach out to one of the page administrators.”…. Do you have experience it? How I can solve it as well? Ready needs help, thanks a lot!

1 reply

Gustavo Boregio
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  • Community Moderator & Expert
  • June 15, 2026

@Ela0805 go to settings > team members, look for your profile, and make sure the "Inbox seat" option is toggled for your profile:

 

Then go back to the Live Chat and refresh the screen.

This should do the trick!