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Hello 

 

Was on vacation for 2 weeks. Came back and purchased a new phone. Transferred whatsapp over and setup a new automation for customers to text a keyword > send message back > add tag 

 

A few contacts sent the keyword and it didn't fire so I followed the usual suspects in troubleshooting. Then I realized all of my automations are not working in whatsapp. I tried reconnecting and all kinds of stuff but I can't figure it out. 

 

These are automations that have been working fine for almost the entire year. 

Please help!

 

I am using WA business. 

​@Helpme Please check if the keyword is active.

 

Keywords

 

Please check whether the contact automation has been paused for those contacts.

All of that has already been checked. I even created a new simple automation to test. Nothing is working 

 

Support ticket has been of no help at the moment. My entire business relies on these automations and they have been down for over a week now. 

 

Really frustrated 

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