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[Urgent] Whatsapp automations not working

  • July 30, 2025
  • 6 replies
  • 67 views
H

Hello 

 

Was on vacation for 2 weeks. Came back and purchased a new phone. Transferred whatsapp over and setup a new automation for customers to text a keyword > send message back > add tag 

 

A few contacts sent the keyword and it didn't fire so I followed the usual suspects in troubleshooting. Then I realized all of my automations are not working in whatsapp. I tried reconnecting and all kinds of stuff but I can't figure it out. 

 

These are automations that have been working fine for almost the entire year. 

Please help!

 

I am using WA business. 

    6 replies

    AwaisToor
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    • AwaisToor
    • Flow Scholar
    • 72 replies
    • July 31, 2025

    ​@Helpme Please check if the keyword is active.

     

    Keywords

     

    Regards, Awais Toor
    AwaisToor
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    • AwaisToor
    • Flow Scholar
    • 72 replies
    • July 31, 2025

    Please check whether the contact automation has been paused for those contacts.

    Regards, Awais Toor
    H
    • Helpme
    • Author
    • Up-and-Comer
    • 6 replies
    • July 31, 2025

    All of that has already been checked. I even created a new simple automation to test. Nothing is working 

     

    Support ticket has been of no help at the moment. My entire business relies on these automations and they have been down for over a week now. 

     

    Really frustrated 

    AwaisToor
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    • AwaisToor
    • Flow Scholar
    • 72 replies
    • August 1, 2025

    Do you have a ManyChat Pro account or a Free account?

    If you’d like, you can grant me access to your ManyChat account and I’ll try to solve the issue for you.

    Regards, Awais Toor
    rodrigo_silvano
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    • rodrigo_silvano
    • Manychat Community Moderator
    • 1002 replies
    • August 4, 2025

    Hey, ​@Helpme 

    Did you check your WhatsApp number status on your business suite account? Does it say “active”?

    Are you using the coexistence “feature”?

    rodrigosilvano.pt | Automate with intelligence - Surprise with experience
    H
    • Helpme
    • Author
    • Up-and-Comer
    • 6 replies
    • August 4, 2025

    I was able to fix it by disconnection my whatsapp channel and waiting a few hours and re-connecting it via the "coexistence" beta 

     

    What happened was 7-10 days ago Manychat decided to launch "co existence" , although I had ONLY used "co existince" from 8 months now. Now they launched it as an official feature in beta, but didn't tell their customers issues might occur with people who are already using it. 

     

    This caused my business to miss over 100 leads in 1 week without any explanation. 

    Now I disconnected it, and to reconnect it , it shows new pricing options. 

    So it all makes sense now . The least they could've done is give their existing paying clients a heads up issues might occur, or that they're launching something....


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