Hello,
I have tried to use the utility message but every message that I put is rejected. From looking on META, it looks like you have to follow a certain format to get accepted but it is not clear, how to get these messages on Manychat. Any help appreciated on what to do. I am trying to reach contacts outside of the 48 hour period. Thanks
+7
More details here:
+3Hi,
Meta is very restricted with the approval of Utility Message Templates.
in the last couple of weeks, almost 100% os all my templates are being categorized as Marketing Templates. And, for most of these cases, if I go to the WABA (WhatsApp Business Account) in the Business Manager there’s a message informing that the Message Templates were classified to Marketing or rejected with a link to select a new analysis. This has a huge chance to approve your template as Utility in a couple of days (if the content is really something related to a Utility Message).
I am getting this same issue. Seemingly whatever i put in the template is declined after 5 seconds. Is this a bug? or is Meta’s AI determining that the message is not compliant that quickly?
Is there any information/framework for what would be approved?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
