Has anyone run into this before? I have my Facebook channel connected with ManyChat, but when I try to run the comment-to-DM automation, it's just not firing at all.
A few weird things I've noticed while troubleshooting: the Message button isn't even showing up on my client's Facebook Page. And when I click "Preview" from the ManyChat automation and land on the Page's Messenger, if I try sending any message manually, it shows "message could not be sent."
Not sure if this is a Page-level issue or something on ManyChat's end. Would appreciate any insight if someone's dealt with this before!