What is the pricing for Marketing Automation Product after exceeding 500 contacts?

Hi @ rodrigo_silvano, this helps me so much! Thank you!

Is ManyChat Inbox Marketing Automation the same product as ManyChat Pro? 

Hey, ​@phils!

I’m glad that helped you 😄

And no, Inbox plan includes other functionalities that Manychat Pro doesn’t.

Check this article about Inbox plan to see that fit your needs: https://help.manychat.com/hc/en-us/articles/14281071969820-Manychat-Inbox-overview and this one about Inbox plan prices: https://help.manychat.com/hc/en-us/articles/14281088746652-Manychat-Inbox-pricing

Hi @ rodrigo_silvano,

Thank you for your help. If a client wanted to

• respond to Facebook direct messages and comments 
• have 2 live agent seats
• chat with 2,000 customers
• not do any automated chatbots
• send and receive audio messages through Facebook

which product would you recommend?

Hey, ​@phils 

I’d go with Manychat Marketing Pro plan. This plan includes these three important things:

• 3 seats available (the account owner is automatically one of them);
• unlimited contacts (price may change based on the contacts’ quantity - check this link to calculate how much your client will pay: https://manychat.com/pricing). Also, between 2,000 and 2,500 contacts, your client will pay $25/month.
• Live chat available. To use this feature, your client needs to pay attention to the 7-days window for Facebook Messenger. This means that, your client could use Manychat live chat to talk to their clients during 7 days after the last user’s response. Check all the info here: https://help.manychat.com/hc/en-us/articles/14281199732892-How-to-send-messages-outside-the-24-hour-and-7-day-windows-in-Messenger-and-Instagram

However, you can’t use Manychat to comment on posts and reels manually. For that, your client has to do it through Facebook app/website.

⚠️ If your client needs to use the catalog feature and/or team management, they need to pick Inbox Pro plan, because these features are not included on Manychat Marketing Pro plan.

Let me know if this helps 🙂

Hi @rodrigo_silvano,

Thank you for all your help and replies!

Which ManyChat products allow someone to view, reply to and delete public Facebook comments?

Hey, ​@phils 

None of them. At the moment, with Manychat you can respond to comments in DM (using automations), but you’re unable to view, reply (manually) or delete them using Manychat, regardless of the Manychat product.

@rodrigo_silvano

Your comments have been so helpful! I started using the ManyChat free version. Can I manually send a video I record on my phone through the mobile app to 1 person in live chat?

Hey, ​@phils!

Thank you for your feedback! I’m glad that I’ve been helpful 🙌🏼

Now, about your question, it depends on what channel you’re referring to. On Instagram, you can’t send any videos from the live chat, just using automations. But on the other channels, like Telegram, FB Messenger and WhatsApp, you’ll be able to do it.

However, there are some limitations about the video files. Check this article: https://help.manychat.com/hc/en-us/articles/14281167455388-Media-guidelines-for-Facebook-Messenger-WhatsApp-and-Instagram-automations

@rodrigo_silvano This is helpful! Thank you for all your time. I saw in that post sending videos via automation.

What if I manually want to send 1 video to 1 person in live agent chat. For example I record a video on my phone with a message for just one person. Can the manychat mobile app allow me to send a personalized video manually to just 1 person in the live chat?

​@phils yes you can do it, except on Instagram.