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Hi,

I started Manychat recently and I’m on the pro trial. I am trying to run a facebook messenger automation and my trigger is when user sends direct message (default reply) but it doesn’t seem to work.

I have refreshed my facebook permissions and checked the automation and trigger is correctly configured.

The only potential problem I can see is that my handover protocol role is “unknown”. I’ve tried changing it on facebook business settings but it is grayed out and disabled. I get the message: “Handover Protocol is disabled while we migrate to Conversation Routing” - Anyone else have the same thing?

Is this the problem or could it be something else? 

Thanks!

Hey, ​@OliverP1222 

This happened to one of my clients last week. I had to wait about 2 days and then it worked.

However, the handover protocol is not required to use Manychat automations. If you don’t use another app to control the messages, you won’t need to configure the handover protocol.

 

Check this article: https://help.manychat.com/hc/en-us/articles/14281188830748-Handover-Protocol

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