hi team i have connected my whatsapp API to manychat and i can see my automations are not working if a user texts my whatsapp api number i can see in live chat, but if i reply back its not going ti them
Hey, ​
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Check if you're replying to these contacts withing the 24h message window.Â
And if you're trying to make a “first contact” with your contacts, you must use Message Templates to initiate a conversation.
I’ts a user initiated conversation and it is  in the 24 hours window, but still message is not going to the customer, in manychat it shows as sent
I’ts a user initiated conversation and it is  in the 24 hours window, but still message is not going to the customer, in manychat it shows as sent
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That's super odd… It could also be some restriction from Meta's side. Take a look at your WhatsApp Manager in Meta Business Suite. Sometimes you find more info around there.
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I'd also suggest opening a ticket to Manychat's Support Team: How to get support from Manychat – Manychat Help
They will be able to investigate it further.
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