Hi,
I’ve setup a WhatsApp automation with a keyword trigger using a number provided by ManyChat. The conversation is not triggered at all.
All has been verified via Meta and all labels are green as in verified and active.
Really stuck on this and not sure what’s missing. Flow and trigger is basic and active.
Any ideas?
Thanks
Nick
Hey,
Can you share with us a screenshot of your automation for better understanding?
No probs. See attached.
Here is the trigger
Here is the settings for WhatsApp
Your flow look correct, 
Everything is correctly set up on WhatsApp Manager? Can you do a double check?
If everything is correctly set, you’ll need to contact the Manychat support team for them to analyze it.
Follow this link to contact them: https://help.manychat.com/hc/en-us/p/get_support_page
Where do I find WhatsApp manager? Is this within ManyChat or Meta?
Where do I find WhatsApp manager? Is this within ManyChat or Meta?
Hey,
This link should get you there: https://business.facebook.com/latest/whatsapp_manager/phone_numbers
Just check if the right business portfolio is selected. 
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