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WhatsApp Catalogue

  • September 8, 2024
  • 6 replies
  • 665 views

Adnan Shikh

Hello there,

I integrated product catalogue to WhatsApp and I can now automate a reply when user send a cart.

But I wonder if I can read the product details and extract them to a CUF from the sent cart by a user whereas I only can see the following photo from live chat

 

6 replies

Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • 2821 replies
  • September 9, 2024

@Adnan Shikh I'd start with Refreshing permissions as instructed on the message, see what happens then.

Although I'm pretty sure you won't be able to save it in a custom field, you may be able to visualize it in the Live Chat.


Adnan Shikh
  • Author
  • Up-and-Comer
  • 3 replies
  • September 9, 2024

Hello Gustavo,
The first image is when I pressed on “Go to the catalog settings” and No refresh permission is showing.


Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • 2821 replies
  • September 9, 2024

You can refresh permissions by clicking on the 'Help' icon on the bottom left corner of Manychat.

 


Adnan Shikh
  • Author
  • Up-and-Comer
  • 3 replies
  • September 11, 2024

Indeed, I refreshed permissions but still couldn’t see the details of the sent cart by a user


davidcosan
  • Up-and-Comer
  • 1 reply
  • October 14, 2024

Adnan, how did you integrated a product catalogue to WhatsApp?

I’m not seing that option. I did everything from Meta Business Manager but it’s not showing for me :( 


Amir Shopanov
  • Up-and-Comer
  • 1 reply
  • July 20, 2025

Adnan, hello!
Please can you tell me how you connected the catalog from Commerce Manager to WhatsApp?
I don't have this option :(