Whatsapp number

Hi ​@MIMON ,
Here’s a support article from ManyChat with a step-by-step guide on how to connect your WhatsApp number:
https://help.manychat.com/hc/es/articles/16816162800668-Como-vincular-un-numero-comprado-en-Manychat-con-WhatsApp

Regarding the subscriber ID, when you click on a contact, you can see the contact ID both in the URL and in the contact's profile. If you're referring to the account ID, that number also appears in the URL.

Where do I find the Subscriber ID?

Hi ​@MIMON ,
Each user who interacts with you has a unique ID number. To check this number, you can go to the "Contacts" or "Live Chat" menu, click on the contact whose ID number you want to view, and their profile will open, where you can see the ID number.
Please see the screenshot attached.

 

But I don't have users on MANYCHAT.  except for my user. The people who contact my bot on MANYCHAT are my customers whose information is in my CRM, in a system called Fireberry. In this system, they are updated as customers with all the relevant information.

​@MIMON ,
If you're looking to start a conversation on the WhatsApp channel when people are added to your CRM, the first step is to create the contact. Once that's done, you'll have the contact's ID number and can perform other actions with that contact.
Feel free to share more details about what you're trying to do so we can better assist you.

Thanks for the response. My intention is not to start a new conversation with customers, but to receive inquiries via WhatsApp from customers, who are the ones contacting me. Also, this customer data is only in Fireberry's CRM.

Hi ​@MIMON ,
Have you managed to connect WhatsApp to Manychat? If you're having trouble with any specific step, feel free to share more details so we can help you out.

Yes, I can't do it.

Hi ​@MIMON I’m sorry you having trouble connecting WhatsApp. Please share the details and the current set up so our community can help you! 

Hi

Manychat gave me this number : +1 (555) 719-9683

As whatsapp number for the Manychat bot

But i dont think the number is connected