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Question

Whatsapp number

  • March 30, 2025
  • 10 replies
  • 88 views

MIMON
  • Up-and-Comer
  • 5 replies

When I signed up for MenyChat, I received a WhatsApp number issued by them. The WhatsApp number is not linked to any account. How do I link it to my WhatsApp account? Also, where do I find my Subscriber ID ?

10 replies

rogerioaraujo
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  • Flow Scholar
  • 495 replies
  • March 30, 2025

Hi ​@MIMON ,
Here’s a support article from ManyChat with a step-by-step guide on how to connect your WhatsApp number:
https://help.manychat.com/hc/es/articles/16816162800668-Como-vincular-un-numero-comprado-en-Manychat-con-WhatsApp


Regarding the subscriber ID, when you click on a contact, you can see the contact ID both in the URL and in the contact's profile. If you're referring to the account ID, that number also appears in the URL.

 

 


MIMON
  • Author
  • Up-and-Comer
  • 5 replies
  • April 1, 2025

Where do I find the Subscriber ID?


rogerioaraujo
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  • Flow Scholar
  • 495 replies
  • April 1, 2025

Hi ​@MIMON ,
Each user who interacts with you has a unique ID number. To check this number, you can go to the "Contacts" or "Live Chat" menu, click on the contact whose ID number you want to view, and their profile will open, where you can see the ID number.
Please see the screenshot attached.

 

 


MIMON
  • Author
  • Up-and-Comer
  • 5 replies
  • April 1, 2025

But I don't have users on MANYCHAT.  except for my user. The people who contact my bot on MANYCHAT are my customers whose information is in my CRM, in a system called Fireberry. In this system, they are updated as customers with all the relevant information.


rogerioaraujo
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  • Flow Scholar
  • 495 replies
  • April 1, 2025

@MIMON ,
If you're looking to start a conversation on the WhatsApp channel when people are added to your CRM, the first step is to create the contact. Once that's done, you'll have the contact's ID number and can perform other actions with that contact.
Feel free to share more details about what you're trying to do so we can better assist you.


MIMON
  • Author
  • Up-and-Comer
  • 5 replies
  • April 2, 2025

Thanks for the response. My intention is not to start a new conversation with customers, but to receive inquiries via WhatsApp from customers, who are the ones contacting me. Also, this customer data is only in Fireberry's CRM.


rogerioaraujo
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  • Flow Scholar
  • 495 replies
  • April 2, 2025

Hi ​@MIMON ,
Have you managed to connect WhatsApp to Manychat? If you're having trouble with any specific step, feel free to share more details so we can help you out.


MIMON
  • Author
  • Up-and-Comer
  • 5 replies
  • April 6, 2025

Yes, I can't do it.


Raquel C
Manychat Team Member
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  • Manychat Community Manager
  • 235 replies
  • April 7, 2025

Hi ​@MIMON I’m sorry you having trouble connecting WhatsApp. Please share the details and the current set up so our community can help you! 


MIMON
  • Author
  • Up-and-Comer
  • 5 replies
  • April 8, 2025

Hi

Manychat gave me this number : +1 (555) 719-9683

As whatsapp number for the Manychat bot

But i dont think the number is connected