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Question

WhatsApp OpenAI Response

  • March 22, 2026
  • 1 comment
  • 13 views

alej_c

Hello,

 

I am linking a custom OpenAI Chatbot with my WhatsApp Business account to allow users to interact with the Chatbot via WhatsApp. I want the response to occur as soon as possible (ideally within a few seconds), but am having trouble doing this. I can have a trigger to communicate with OpenAI based on a WhatsApp message from the user but it must contain certain keywords, which is problematic since the user would always need to include a specific keyword (or one of three keywords). I could have it be a date/time based trigger based on the last time of interaction on WhatsApp but the minimum value I can put is 1 minute, when I’d prefer it be immediate or just a few seconds (10 seconds at the most) since waiting for for a response detracts from how effective the interaction is. Any suggestions for how to accomplish this would be greatly appreciated.

1 reply

Gustavo Boregio
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  • Community Moderator & Expert
  • March 23, 2026

@alej_c your trigger needs to be the Default Reply.

This fires immediately and you can run automations for each message, and it’ll give you the fastest reply time.