I need to verify my ManyChat issued phone number again in Whatsapp Business manager (see screenshot). But I can not find where in manychat I can receive this SMS.
How can I simply reverify my phone number?
Extra info: My phone number was created with a Manychat pro subscription, I now do not have this subscription anymore and I don't use Manychat anymore. But still Manychat has the phone number, and I do want to keep the phone number. How can I do this?
Hello
When you remove WhatsApp from Manychat, the WhatsApp number provided by the platform is permanently lost. Please see this Manychat article for more information on the topic:
https://help.manychat.com/hc/en-us/articles/14281346866460-How-to-remove-WhatsApp-integration-from-Manychat
Thanks for your reply! However, I did not remove WhatsApp from Manychat. It is still connected to ManyChat. Meta just asked me to verify the number and I want to know how I can do this (receive SMS).
Hello
When you remove WhatsApp from Manychat, the WhatsApp number provided by the platform is permanently lost. Please see this Manychat article for more information on the topic:
https://help.manychat.com/hc/en-us/articles/14281346866460-How-to-remove-WhatsApp-integration-from-Manychat
When you sign up, the SMS code is displayed directly in the Manychat setup interface. In the help article I shared, Manychat clearly states that the number is not reusable and can only be used within Manychat.
If your plan is to reuse the number in Manychat, the best approach would be to submit a request so that the support team can check the possibility of reusing the old number.
To contact support, please refer to this article, which provides guidance on how to reach them:
https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
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