Hi there,
Ive set up Many chats native “When someone new follows you” automation however it does not seem to be working. “runs” are appearing but no CTR, sends or clicks. Is there anything that may be preventing this flow from functioning?
Thankyou.
Luke.
Best answer by cata_rendon
Hi Luke, it seems Meta is having some issues with this new feature and it is in beta version. So probably you can try again in few days. This is happening to some users.
However, try to Refresh Permissions as it helps to re connect your IG account. Usually this solve most of the issues.
You can do this by going to your ManyChat account and clicking Help → Refresh Permissions.
Here’s a step-by-step guide in case you need it:
https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
Hope this helps
Cata Rendon
+4Hi Luke, it seems Meta is having some issues with this new feature and it is in beta version. So probably you can try again in few days. This is happening to some users.
However, try to Refresh Permissions as it helps to re connect your IG account. Usually this solve most of the issues.
You can do this by going to your ManyChat account and clicking Help → Refresh Permissions.
Here’s a step-by-step guide in case you need it:
https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
Hope this helps
Cata Rendon
Thankyou Cata. Ive done that as well as disconnecting the account an reconnecting with no luck so far. Will wait and see if its something that irons itself out I guess.
That now actually seems to be working. Thanks for your help.
+4That now actually seems to be working. Thanks for your help.
Great! I am glad it worked.
Cheers!
Cata Rendon
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