he "interact with chatbot".
Does this behavior RE-OPEN the 24h window?
If so, how can I restart a specific automation?
Thanks in advance!
he "interact with chatbot".
Does this behavior RE-OPEN the 24h window?
If so, how can I restart a specific automation?
Thanks in advance!
Hello
When a user interacts with the chatbot, the 24-hour window is always reopened, allowing you to trigger automations.
One way to guide users to a specific automation is by setting up a Default Reply. To do this, go to Settings, click on the desired channel, and navigate to the Default Reply tab. At this point, you will have two options: create a new reply (starting a flow from scratch) or select an existing one. In this case, you will need to choose a flow you have previously created.
It is important to note that whenever a user sends you a message and is not already engaged in a specific flow, the Default Reply will be automatically sent to them.
Please let me know if this was helpful.
Many thanks!
One more question:
Thanks in advance!
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