I never set up the automation to "contact them later" and it will not allow me to take it down because it's no where in my automation. How do I get rid of this ICK reply asking for their email?
Solved
where did this response come from??
Best answer by SumGenius
That email ask is a Data Collection block. It's the only thing in ManyChat that prompts for an email, so it isn't a hidden system message, it's sitting in a flow somewhere. The reason you can't find it is that it's firing right after your Yes button, which usually means that button is wired to a separate flow from the one you have open.
To track it down: click the Yes button in your flow and look at what it connects to, or its action. If the action is Start Another Flow, open that flow, that's where the email step lives. Click the Data Collection block (the email one) and delete it, then hit Set Live to republish.
If the Yes button instead connects straight down in the same flow, the Data Collection block will be the very next step after it.
Can you drop a screenshot of the flow, specifically the part right after the Yes button? Once I see how it's wired I can point you to the exact block to delete.
That email ask is a Data Collection block. It's the only thing in ManyChat that prompts for an email, so it isn't a hidden system message, it's sitting in a flow somewhere. The reason you can't find it is that it's firing right after your Yes button, which usually means that button is wired to a separate flow from the one you have open.
To track it down: click the Yes button in your flow and look at what it connects to, or its action. If the action is Start Another Flow, open that flow, that's where the email step lives. Click the Data Collection block (the email one) and delete it, then hit Set Live to republish.
If the Yes button instead connects straight down in the same flow, the Data Collection block will be the very next step after it.
Can you drop a screenshot of the flow, specifically the part right after the Yes button? Once I see how it's wired I can point you to the exact block to delete.
+5I never set up the automation to "contact them later" and it will not allow me to take it down because it's no where in my automation. How do I get rid of this ICK reply asking for their email?
Hi
Just in case, in Manychat also check in setting that you dont have a “default replay” activated. If you do, just un selected it
“The Default Reply is triggered when your contact types something your bot cannot recognize, like if you haven’t set up a Keyword. We recommend setting it up to welcome new contacts, give them more information, and give them a way to navigate their conversation, in case they get lost.”
Hope this helps!
Catalina
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