I have about 12,100 active contacts and 8,879 inactive contacts in my ManyChat account (screenshot attached). But when I go to send a broadcast, it only lets me reach 73 people.

I’m confused — what’s the real difference between active vs inactive contacts, and how do I make sure my messages go out to all of my contacts instead of just a small fraction?

Do I need to re-engage my inactive contacts, change settings, or is there a platform limitation I’m missing? Any guidance would be much appreciated!