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Question

Why does the DM to Follow automation not work?

  • December 24, 2025
  • 1 reply
  • 21 views

Davess

Hello!

I’m new to Manychat and I’m on the free plan. I’m trying to test out the DM to Follow automation via my account (Business account) and I created a new account and followed my original account to test the automation and it does not work. I’ve made 4-5 accounts already and none of them seem to set off the automation. I tried to ask the AI assistant and so far, I have

  1. Allowed access to messages on my business account (I can now see all messages on my IG via manychat and I can send messages via manychat as DMs)
  2. Refreshed my permissions on Manychat

but to no avail. What am I missing?

1 reply

supermak
  • Up-and-Comer
  • December 26, 2025

same here!