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Why is my trigger not being detected?

themodernsoftwoman

Hi all - I just started ManyChat and I believe I did all the features right. I have a feature where I want to send (1) a reply to a person who comments the word “Self-love” on any of my posts, and then immediately send a simply follow up DM. I believe I have everything right. When I comment as another user I get nothing. No reply, no DM. Is this an issue on the Instagram side? I feel like I troubleshooted everything. I’ve already integrated the right social media channel(s). Really would like to get this going. Thanks!

 

 

 

 

Best answer by rodrigo_silvano

Hey ​@themodernsoftwoman 
This usually means that the permissions between Meta and Manychat needs to be updated.


Try this step by step guide: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

Let me know if this worked 🙂

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    1 reply

    rodrigo_silvano
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    Hey ​@themodernsoftwoman 
    This usually means that the permissions between Meta and Manychat needs to be updated.


    Try this step by step guide: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

    Let me know if this worked 🙂

    Rodrigo Silvano | Automation & AI Systems | https://rodrigosilvano.pt
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