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Writing first

  • 12 December 2024
  • 1 reply
  • 13 views

Shkin
  • Up-and-Comer
  • 2 replies

Hello everyone!

I need your advice. I’ve created my automation, everything works wonderful, but no matter what I do, the bot wouldn’t go first with its message. I would like it to write to the customer as soon as the customer opens the WhatsApp chat via the link.

 

Thanks in advance!

Best answer by Gustavo Boregio

@Shkin there’s no way to send the first message as soon as they open the Whatsapp conversation. The user has to interact first for the automations to trigger.

You can send the first message to a specific number (for example, you capture a lead through a form, then you send the first Whatsapp message to that number). But this is a different scenario, and not triggered by the conversation being opened.

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Gustavo Boregio
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  • Manychat Community Moderator
  • 1693 replies
  • Answer
  • December 12, 2024

@Shkin there’s no way to send the first message as soon as they open the Whatsapp conversation. The user has to interact first for the automations to trigger.

You can send the first message to a specific number (for example, you capture a lead through a form, then you send the first Whatsapp message to that number). But this is a different scenario, and not triggered by the conversation being opened.


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