[Service Disruption] Web/Mobile App & Landing Pages Availability

This attack is also affecting the API, right? Since 2 PM, our API automations have been down.

Hi there!

From 15:56 to 20:50 UTC on May 22, 2026, we experienced a third wave of DDoS attacks that partially affected the availability of our web application and public-facing landing pages.

The attacks did not affect account automations, and we observed no impact on message processing functionality.

The attacks have been mitigated, and all services have since remained stable and fully operational.

We will continue monitoring the situation over the coming hours.

hola mi many chat presenta falla desde el 21 de mayo 20:00. Mis automatizaciones se han suspendido, mi api ha sido afectada y mi inscripción del pago tambien. ESTOY para hacer pago nuevamente el 12 de junio y en este momento me esta pidiendo pago nuevamente

Hi ​@MauricioS thanks for sharing.

Just for all of you to know, Its seems this incident has already been resolved: https://help.manychat.com/hc/en-us

My automations are still failing - new ones aren’t working and I can’t copy existing ones that are still working. Is this issue still ongoing please? I’ve refreshed the connection but it’s still the same

It is still down. It hasn’t worked for me in days! Very frustrating!

Hi ​@tiffysolo , it is still now working for you? In that case I think the best for you is to open a support ticket to get help. Please follow this link: https://help.manychat.com/hc/en-us/p/get_support_page

In addition, take into account the following:

1. Follow the official IG automation troubleshooting guide
   This step-by-step guide covers several edge cases that can cause comment automations to stop firing and is very helpful for diagnosing issues like this:
   https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
2. Check for platform-wide issues
   Sometimes this is related to a temporary issue on Instagram or ManyChat’s side. You can check the current system status here:
   https://status.manychat.com/
3. One-time trigger behavior
   Just as a reminder, Instagram comment automations only trigger once per user per post. If the same user commented again, the automation would not fire a second time.

Hope this helps!

Catalina Rendon

It started working for me again yesterday

Good ​@SMc , I am glad is back.