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Hey, I am Joren, helping you to drive results with Chat Automations

  • February 8, 2024
  • 28 replies
  • 809 views

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28 replies

Sophy Jones
  • New here
  • November 27, 2025

Hello! I’ve just starting using Manychat and I’m on the Pro version. I have linked it with Instagram. The follows to DM feature worked for a while but it seems to have stopped automatically sending DMs out. Any idea why? Let me know what I need to do to get it working again. I’ve deleted and re created the automation. Thanks!


ahendren
  • New here
  • December 15, 2025

Hey there!

Is it not possible to use the comment to dm automation with an engagement optimized meta ad on Facebook? I’m not seeing my automation working and the technical team has been taking too long for our needs. Curious to know if there’s specific requirements to make this work.

Ex: If the post has to originate as an organic post vs a dark ad, or if it needs to be created as a post in ads manager, or if the content ID has to be brand new, video format needs to be specific or what.

Would love some guidance because this is one of their advertised automations.

Thanks!

​​​​​​​Adam


Joren Wouters
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  • Author
  • Manychat Community Expert
  • December 30, 2025

@ahendren You can definitely use an Engagement Ad in order to do that. Here is a video that can help you: