Hi everyone,
today we’re facing an issue with our WhatsApp flow in ManyChat. The automation triggers correctly when a customer message arrives, but we’re unable to detect when a human agent manually intervenes in the conversation from the inbox. In our setup, ManyChat’s Coexistence mode is enabled, and human intervention happens from WhatsApp Business (the mobile app), not from ManyChat’s interface. In those cases, the customer replies and ManyChat triggers the automation again as if no one had intervened, which leads to duplicate messages and confusion.
What we need is for ManyChat to “flag” the conversation when a human replies, so the automation doesn’t trigger again after the customer’s next message. Is there any way to automatically pause or disable the automation when a manual reply is detected? Any integrations, triggers, tags, or conditions you’d recommend to prevent this re-triggering?
Any guidance, workaround, or similar experience would be greatly appreciated.
Thanks!
