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Question

Connect via Meta error – Follow to DM unavailable

  • Nov 6, 2026 12:10 PM UTC
  • 1 comment
  • 5 views

studio_arsenso

Hello,

I'm using the Manychat Free plan and trying to enable Follow to DM for my Instagram account @studio_arsenso.

My Instagram is correctly connected to my Facebook Page and Meta Business Portfolio.

Manychat-IG has permissions for messages, comments, and insights.

However, when I try Connect via Meta or Refresh Permissions, the Meta login page opens, and clicking "Continue with Instagram" results in "Something went wrong. Try again later."

I have already tried the recommended troubleshooting steps multiple times. My Facebook Business Integrations list shows 0 active integrations.

I connected Instagram to Manychat for the first time on November 6, 2026.

Has anyone experienced this issue? Is there a way to fix it without upgrading to a paid plan?

1 reply

rodrigo_silvano
Forum|alt.badge.img+4

Hey ​@studio_arsenso 
Welcome to Manychat! 🙌🏼

This feature is still in beta, and most of us are unable to use it (me included 🫤).
On top of that, it's Meta itself that decides who gets access, not Manychat.