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Question

Connection

  • September 20, 2026
  • 1 comment
  • 25 views

Hi everyone, I need help connecting my Instagram account @digitalklarstart to ManyChat.

My Instagram account is Professional, “Allow access to messages” is enabled, and I can log into Instagram normally.

I already tried:

  • Connect via Meta
  • Connect via Instagram
  • ManyChat app
  • ManyChat web version
  • logging out of Instagram before reconnecting
  • resetting the Instagram password via SMS recovery

But every ManyChat connection attempt still shows “Incorrect password”.

Has anyone had this exact first-time connection issue? What fixed it?

    1 reply

    cata_rendon
    Forum|alt.badge.img+5
    • cata_rendon
    • Community Moderator
    • September 21, 2026

    Hi ​@Erna, since you already reset the password and can log in to Instagram normally, the password itself is probably fine. A few things I'd try that aren't on your list yet:

    1. Open ManyChat in an incognito window or a different browser, and when the Instagram login shows up, type the password by hand. After a reset, the browser can still autofill the old saved password without you noticing.
    2. Log in with the email or phone number linked to the account instead of the username.
    3. Check the Instagram app for a "Was this you?" alert or a pending login confirmation. Instagram sometimes blocks logins it doesn't recognize, so it's worth ruling that out.

    If it still says "Incorrect password" after that, I'd contact Support with a screenshot showing exactly where the error appears (Instagram's login window or inside ManyChat):
    https://help.manychat.com/hc/en-us/p/get_support_page

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