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Question

Facebook Page Not Appearing When Connecting to Manychat

infinitydwells

 

I need help connecting my Facebook Page  to my Manychat account.

Here is the issue:

  • My Manychat profile i
  • I already successfully connected/authenticated my Facebook profile with Manychat.
  • When I select Facebook Messenger → Add New Account, Manychat says:
    “We haven't found Facebook Pages managed by you.”
  • However, when I check Facebook, clearly appears under Pages I manage using the same Facebook profile, 
  • I also selected “I can't see the Page I want”, but the Page still does not appear in Manychat.
  • I have previously used Manychat's free trial, so I would also like to confirm whether my previous trial/account status is affecting the connection.
  • I do not want to create a new Facebook Page. I want to connect my existing  Page.

 

Please help me determine why the Page is not being detected by Manychat and what needs to be done to connect it.

Thank you.

    1 reply

    Fabio Gaulke
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    Hello, ​@infinitydwells!

     

    This issue usually happens due to asset permissions within Meta or because the Facebook Page is tied to a different business portfolio than the one selected during authorization. Here are the primary steps to check and resolve this:

    1. Check Meta Business Manager and Portfolio Alignment

      Verify if your Facebook Page is linked to a different Meta Business Portfolio (Meta Business Manager) than the one selected when you authenticated Manychat with Facebook. The best practice is to log into Meta Business Settings, check which Business Portfolio owns or manages the page, and ensure your Facebook profile has full access/control over that portfolio and page.

    2. Refresh Permissions

      When you go to connect Facebook Messenger in Manychat, click to re-authenticate or select "Edit previous settings" in the Meta pop-up. Ensure that all permissions are granted and that all pages and business portfolios are selected, rather than restricting access to specific assets.

    3. Previous Account / Trial Status

      Having used a Manychat free trial previously will not stop Manychat from detecting your page. However, if your Facebook Page is still actively connected to that previous Manychat account, Manychat will not allow it to be added to a new account. You will need to log into the original Manychat account to disconnect the page first.

     

    If you have verified that your Facebook profile has full control in Meta Business Suite, the right business portfolio is selected, and the page is not attached to another account, it may be necessary to open a ticket with support: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

     

    Hope this helps! 🙌

    @fabio.gaulke | @monada.ag
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