Hello,
I initially created a ManyChat account using my personal email (gian_brandalise@hotmail.com) and connected it to my personal Facebook profile, which has access to my company's assets. Later, I realized this was a mistake because multiple people on my team need to manage the ManyChat account.
To fix this, I created a new ManyChat account using my work email (g.brandalise@rock.vc) and successfully connected the company's Instagram account. However, I have been unable to connect the company's Facebook Page to this new account.
The problem is that, no matter what I do, ManyChat keeps reconnecting the Facebook Page to my old account, even after I delete that account and revoke ManyChat's permissions from Facebook. It behaves as if the old account still exists in your database and remains associated with my Facebook profile.
I am requesting that you completely remove my old ManyChat account (gian_brandalise@hotmail.com) and all of its associated data and links from your system. I have already tried deleting the account and disconnecting ManyChat from Facebook, but the issue persists, leaving me with no way to connect the Facebook Page to the correct account.
At this point, I believe this requires intervention from your support team, as I have exhausted all available troubleshooting steps.
I would also like to provide some feedback regarding the current account-linking process. The system does not appear to handle scenarios involving multiple ManyChat accounts associated with the same Facebook profile very well. In my experience, the login, account creation, and connection flow should be redesigned to better support these cases and avoid this type of persistent account association.
Thank you in advance for your assistance. I look forward to your help in resolving this issue.