Ciao! Sto riscontrando un problema con ManyChat.
Non riesco ad automatizzare i messaggi perché il sistema non mi mostra il mio account quando provo a collegarlo/selezionarlo. Di conseguenza, non riesco a proseguire con la configurazione delle automazioni.
Ho già provato a fare il login e a ricollegare il profilo, ma il problema persiste.
Potete aiutarmi a capire come risolvere? Grazie!
Best answer by Fabio Gaulke
Hello,
This issue usually happens due to missing permissions in the connection between Facebook and Manychat, or perhaps because of administrative role restrictions on the page.
To fix this, I recommend checking the Business Integrations settings within your personal Facebook profile to ensure Manychat has permission to access all your pages. Additionally, make sure your Instagram account is properly linked to a Facebook Page and that both are set up as professional accounts.
Also check this help article, it may contain some sollution to your case: https://help.manychat.com/hc/en-us/articles/14281438557468-Can-t-connect-Facebook-to-Manychat
If your account still doesn't appear for selection after reviewing these permissions, it will be necessary to contact support for a more detailed analysis: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
Hope this helps!
+3Hello,
This issue usually happens due to missing permissions in the connection between Facebook and Manychat, or perhaps because of administrative role restrictions on the page.
To fix this, I recommend checking the Business Integrations settings within your personal Facebook profile to ensure Manychat has permission to access all your pages. Additionally, make sure your Instagram account is properly linked to a Facebook Page and that both are set up as professional accounts.
Also check this help article, it may contain some sollution to your case: https://help.manychat.com/hc/en-us/articles/14281438557468-Can-t-connect-Facebook-to-Manychat
If your account still doesn't appear for selection after reviewing these permissions, it will be necessary to contact support for a more detailed analysis: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
Hope this helps!
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