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Instagram channel stuck — linked to a banned Facebook account, can't connect to my own account

  • Oct 15, 2026 4:11 PM UTC
  • 5 comments
  • 41 views
emilbaez

Hi everyone,

My Instagram @bfaconsultoresfinancieros can’t be connected to my ManyChat account (emilbaez26@gmail.com). It keeps showing “already connected / Request sent”, and my dashboard says “You don’t have a channel.”

After investigating, I found the cause: the channel is linked to a different ManyChat account created under bfaredessociales@gmail.com, and that account is tied to a Facebook profile that Meta has disabled/banned, so it is completely inaccessible via login. I can’t get into it to disconnect the channel myself.

I own all the legitimate assets: the Instagram @bfaconsultoresfinancieros (professional account), the Facebook Page “BFA Consultores Financieros”, and the Meta Business Portfolio “BFA Consultores” (I’m admin). I already removed ManyChat from my Meta Business Integrations and re-authorized through Meta, but the channel still won’t appear because it’s locked to the inaccessible/banned account.

Could a moderator or staff please unlink/release this Instagram channel so I can connect it to my own account (emilbaez26@gmail.com)? ManyChat App ID: 532160876956612.

Thank you very much!

Best answer by Fabio Gaulke

Thanks a lot, Fabio! I completely understand and I’m happy to open a support ticket. The issue is this: I can’t open a ticket because ticket support isn’t available on the Free plan — and I can’t upgrade to Pro either, because upgrading requires a connected channel, and the only channel I have is precisely the stuck one I’m trying to recover. So I’m caught in a loop: no channel → no upgrade → no ticket support.

I’m fully ready to upgrade to Pro as soon as this is solved, and I can provide all ownership evidence (Meta Business Portfolio, Facebook Page, and Instagram account). Could you please help escalate this internally to the support team, or let me know how to reach them given this situation? Thank you so much!



Here, try using this direct link to the ticket form = https://help.manychat.com/hc/en-us/requests/new?ticket_form_id=12734509953820

😉​​​​​​​

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    5 replies

    emilbaez
    • emilbaez
    • Author
    • Up-and-comer
    • Oct 16, 2026 3:50 PM UTC

    Hi, following up on this — any update from a moderator or staff? I’d really appreciate help releasing this Instagram channel so I can connect it to my account and upgrade to Pro. Thank you!

    Fabio Gaulke
    Forum|alt.badge.img+3
    • Fabio Gaulke
    • Community Moderator
    • Oct 16, 2026 6:10 PM UTC

    Hi ​@emilbaez!

     

    Since the channel is tied to an inaccessible account, only the Manychat support team can manually unlink and release it from that workspace. You will need to open a ticket: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

     

    When you submit your request, make sure to include all the details and evidence showing that you are the rightful owner of the assets (such as your Meta Business Portfolio, Facebook Page, and Instagram account) so they can verify it.

     

    Hope this helps!

    @fabio.gaulke | @monada.ag
    emilbaez
    • emilbaez
    • Author
    • Up-and-comer
    • Oct 19, 2026 3:24 PM UTC

    Thanks a lot, Fabio! I completely understand and I’m happy to open a support ticket. The issue is this: I can’t open a ticket because ticket support isn’t available on the Free plan — and I can’t upgrade to Pro either, because upgrading requires a connected channel, and the only channel I have is precisely the stuck one I’m trying to recover. So I’m caught in a loop: no channel → no upgrade → no ticket support.

    I’m fully ready to upgrade to Pro as soon as this is solved, and I can provide all ownership evidence (Meta Business Portfolio, Facebook Page, and Instagram account). Could you please help escalate this internally to the support team, or let me know how to reach them given this situation? Thank you so much!

    Fabio Gaulke
    Forum|alt.badge.img+3
    • Fabio Gaulke
    • Community Moderator
    • Answer
    • Oct 19, 2026 4:26 PM UTC

    Thanks a lot, Fabio! I completely understand and I’m happy to open a support ticket. The issue is this: I can’t open a ticket because ticket support isn’t available on the Free plan — and I can’t upgrade to Pro either, because upgrading requires a connected channel, and the only channel I have is precisely the stuck one I’m trying to recover. So I’m caught in a loop: no channel → no upgrade → no ticket support.

    I’m fully ready to upgrade to Pro as soon as this is solved, and I can provide all ownership evidence (Meta Business Portfolio, Facebook Page, and Instagram account). Could you please help escalate this internally to the support team, or let me know how to reach them given this situation? Thank you so much!



    Here, try using this direct link to the ticket form = https://help.manychat.com/hc/en-us/requests/new?ticket_form_id=12734509953820

    😉​​​​​​​

    @fabio.gaulke | @monada.ag
    emilbaez
    • emilbaez
    • Author
    • Up-and-comer
    • Oct 20, 2026 10:01 PM UTC

    Thanks so much, Fabio! The direct ticket link worked perfectly — I was able to submit my request with all the ownership evidence attached, and I got the “request sent” confirmation. Really appreciate you pointing me in the right direction and helping me get around the plan limitation. 🙏

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