Hey Manychat Community 👋
Great news for everyone running Click-to-WhatsApp ads: when someone messages you from one of your ads, you now get a longer window to reply and a longer window to keep the conversation going for free. You can also send service messages at any point while that free window is open.
🌟 Key Benefits:
- More time to reply: You now have 7 days (instead of 24 hours) to respond to the first message from a Click-to-WhatsApp ad.
- More time to talk for free: Once you reply, a 7-day free window opens (instead of 3 days), and you can send marketing, utility, and service messages at no cost.
- Service messages whenever you need them: Send them at any time during the free window, even if the 24-hour customer service window is closed.
- No hit to your allowance: Service messages sent during these windows don’t count toward your 1,000 free monthly service conversations.
🚀 How it works:
- Someone clicks your Click-to-WhatsApp ad and sends you a message.
- You reply for free within 7 days with any message type.
- A 7-day free entry point window opens.
- Send marketing, utility, and service messages for free until the window expires.
- After that, the standard rules apply again.
📌 Is this available for everyone?
The new 7-day experience is gradually becoming available to all accounts, based on Meta rollout schedule. Once available in your account, you will see dedicated notifications and updated descriptions in Automations and Inbox.
Have you tried the longer window yet?
Tell us in the comments how you’re using the extra time with your Click-to-WhatsApp leads 👇