Hello,
So our client signs up for the $99 inbox subscription that includes unlimited contacts. Which is the only thing they need for now because they average 6k messages a month.
I can see a limit on the header, and I’m quite bothered by it. Are we going to be charged $315 when we hit that limit even though we have the inbox subscription that supposed to be unlimited contacts?
Thanks in advance.
Hey
Hey
Hello
I’m quite confused with this plan. It says here under contact limit is unlimited.
Yes, it’s unlimited, but the price starts at $15 and goes up.
You’re paying for subscribers for the ‘marketing automation’ service, which is standard in Manychat and cannot be turned off.
Then, with the Inbox add-on, you can manage unlimited contacts.
We don’t use marketing automation, and we just use it for live support. Do we still have to pay $315 on top of the $99?
Short answer: yes, I think you still have to pay for Marketing Automation.
Long answer: talk to customer support and ask if there’s an option to turn off the marketing automation features. I don’t think they’ll be able to, but it never hurts to ask!
Thank you so much!
Last question, I’ve been trying to find the support option. That’s why I got redirected here. Can I kindly ask for a support link?
Sure
https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
At the bottom of this article there are instructions to open a ticket.
Hope this helps!
Thank you so much
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