Hello,
So our client signs up for the $99 inbox subscription that includes unlimited contacts. Which is the only thing they need for now because they average 6k messages a month.
I can see a limit on the header, and I’m quite bothered by it. Are we going to be charged $315 when we hit that limit even though we have the inbox subscription that supposed to be unlimited contacts?
Thanks in advance.
Best answer by Gustavo Boregio
Hey
+6Hey
Hey
Hello
I’m quite confused with this plan. It says here under contact limit is unlimited.
+6Yes, it’s unlimited, but the price starts at $15 and goes up.
You’re paying for subscribers for the ‘marketing automation’ service, which is standard in Manychat and cannot be turned off.
Then, with the Inbox add-on, you can manage unlimited contacts.
We don’t use marketing automation, and we just use it for live support. Do we still have to pay $315 on top of the $99?
+6Short answer: yes, I think you still have to pay for Marketing Automation.
Long answer: talk to customer support and ask if there’s an option to turn off the marketing automation features. I don’t think they’ll be able to, but it never hurts to ask!
Thank you so much!
Last question, I’ve been trying to find the support option. That’s why I got redirected here. Can I kindly ask for a support link?
+6Sure
https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
At the bottom of this article there are instructions to open a ticket.
Hope this helps!
Thank you so much
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