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Follow to DM isn’t available for my Instagram account.

  • January 13, 2026
  • 8 replies
  • 575 views
Natatmanychat

I have every thing set up all other automations work fine. But it will not connect “Follow to DM” and comes up with the message “ it isn’t available for your Instagram account. This feature is currently in beta.”

I checked other conversations and Raquel C (Manychat Community Manager) said 2-mths ago that…  “this feature is now available for all users”. I used the instructions here » https://community.manychat.com/product%2Dupdates/turn%2Devery%2Dfollow%2Dinto%2Da%2Dconversation%2Dintroducing%2Dfollow%2Dto%2Ddm%2D7628

 

and it still didn’t work? Any thoughts? Help?

Best answer by Raquel C

Hi ​@Natatmanychat ​@SouthernRegister I’m sorry you’re having these issues, and thank you for tagging me. I can see how the information might cause confusion.


Since this feature is still in beta on Meta’s end, things might change as they continue testing. At the moment, Meta has set some limitations that are preventing certain Instagram accounts from accessing it, and it looks like your accounts are two of the ineligible ones for now.


Since Meta controls this, we aren’t able to pinpoint exactly what causes the restriction or say if or when it will be lifted in the future. Please rest assured that this limitation isn’t caused by your actions in Manychat and doesn’t mean something is broken. It’s just part of the current beta process.

      8 replies

      SouthernRegister

      Following this. Ours was working and sending to new followers, then it stopped sending and now says it’s in Beta and not available to our account.

        cata_rendon
        Forum|alt.badge.img+4
        • cata_rendon
        • Manychat Community Moderator
        • January 13, 2026

        Hi ​@Natatmanychat  I am sorry to hear you account has a limitation for this feature. I guess the best you can do is to contact Meta support team directly,  If you have ad spend history, try to access Meta Business Support chat inside Business Manager  and Submit the case.

        Cheer!

        Cata Rendon

        https://www.dominariai.com | www.linkedin.com/in/catalina-rendon-gamboa
          Raquel C
          Manychat Team Member
          Forum|alt.badge.img+3
          • Raquel C
          • Manychat Community Manager
          • Answer
          • January 14, 2026

          Hi ​@Natatmanychat ​@SouthernRegister I’m sorry you’re having these issues, and thank you for tagging me. I can see how the information might cause confusion.


          Since this feature is still in beta on Meta’s end, things might change as they continue testing. At the moment, Meta has set some limitations that are preventing certain Instagram accounts from accessing it, and it looks like your accounts are two of the ineligible ones for now.


          Since Meta controls this, we aren’t able to pinpoint exactly what causes the restriction or say if or when it will be lifted in the future. Please rest assured that this limitation isn’t caused by your actions in Manychat and doesn’t mean something is broken. It’s just part of the current beta process.

            michaelbuib10x

            Mine was enabled and then disabled a few weeks later. I don’t see how I lost it, I don’t spam or anything. Its actually just been sent 3 times.

              gemmavelvetofficial

              This happened to an account of a friend as well.

              Hope this gets fixed soon.

                FableAndFemme
                • FableAndFemme
                • Up-and-Comer
                • January 18, 2026

                Same message, makes Manychat useless. Great in theory but fails in practice. I hope that Manychat didn’t pay too much for all their sponsored reels/stories as there’s going to be a lot of disappointed users out there. I was going to use this feature on my business but now there’s no point.

                  Villager
                  • Villager
                  • Up-and-Comer
                  • January 19, 2026

                  Same here. First this automation started having issues some weeks ago and followers wouldn’t get a DM, now I can’t even activate this feature. It’s a bummer, it was very effective.

                    Melo
                    • Melo
                    • Up-and-Comer
                    • January 20, 2026

                    If you are in Europe or Japan, this feature may not be available to you. See below articles from facebook:

                    https://www.facebook.com/business/help/137609341049884

                    https://www.facebook.com/business/help/574941489951914

                    FROM FAECBOOK: 

                    Some messaging campaign features and metrics unavailable due to privacy rules in Europe and Japan

                    Due to privacy rules in Europe and Japan, some messaging campaign features may be unavailable for ads delivered to and from Europe and/or Japan. Messaging campaigns are ad campaigns where Messenger, Instagram or WhatsApp are the conversion location for campaigns where the call-to-action button directs people to a Meta messaging platform. Messaging-related campaign features that may be affected include audiences, targeting, optimizations, performance reporting, metrics and others.

                    These privacy rules also affect features of organic messaging and Messaging API features.

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