Solved

Follow to DM isn’t available for my Instagram account.

Forum|Forum|4 days ago
January 13, 2026
5 replies
214 views

Natatmanychat
New here

I have every thing set up all other automations work fine. But it will not connect “Follow to DM” and comes up with the message “ it isn’t available for your Instagram account. This feature is currently in beta.”

I checked other conversations and Raquel C (Manychat Community Manager) said 2-mths ago that… “this feature is now available for all users”. I used the instructions here » https://community.manychat.com/product%2Dupdates/turn%2Devery%2Dfollow%2Dinto%2Da%2Dconversation%2Dintroducing%2Dfollow%2Dto%2Ddm%2D7628

and it still didn’t work? Any thoughts? Help?

Best answer by Raquel C

Hi @Natatmanychat @SouthernRegister I’m sorry you’re having these issues, and thank you for tagging me. I can see how the information might cause confusion.

Since this feature is still in beta on Meta’s end, things might change as they continue testing. At the moment, Meta has set some limitations that are preventing certain Instagram accounts from accessing it, and it looks like your accounts are two of the ineligible ones for now.

Since Meta controls this, we aren’t able to pinpoint exactly what causes the restriction or say if or when it will be lifted in the future. Please rest assured that this limitation isn’t caused by your actions in Manychat and doesn’t mean something is broken. It’s just part of the current beta process.

SouthernRegister
Up-and-Comer
Forum|Forum|4 days ago
January 13, 2026

Following this. Ours was working and sending to new followers, then it stopped sending and now says it’s in Beta and not available to our account.

Like

+4

cata_rendon
Manychat Community Moderator
Forum|Forum|4 days ago
January 13, 2026

Hi @Natatmanychat I am sorry to hear you account has a limitation for this feature. I guess the best you can do is to contact Meta support team directly, If you have ad spend history, try to access Meta Business Support chat inside Business Manager and Submit the case.

Cheer!

Cata Rendon

https://www.dominariai.com | www.linkedin.com/in/catalina-rendon-gamboa

Like

+3

Raquel C
Manychat Community Manager
Answer
Forum|Forum|3 days ago
January 14, 2026

Hi @Natatmanychat @SouthernRegister I’m sorry you’re having these issues, and thank you for tagging me. I can see how the information might cause confusion.

Since this feature is still in beta on Meta’s end, things might change as they continue testing. At the moment, Meta has set some limitations that are preventing certain Instagram accounts from accessing it, and it looks like your accounts are two of the ineligible ones for now.

Since Meta controls this, we aren’t able to pinpoint exactly what causes the restriction or say if or when it will be lifted in the future. Please rest assured that this limitation isn’t caused by your actions in Manychat and doesn’t mean something is broken. It’s just part of the current beta process.