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Question

JOTFORM links not working within button URLs

  • April 6, 2025
  • 1 reply
  • 20 views

JJS

JOTFORM links (pre application form) are not working within button URLs  for my auto replys and button links in dm chats for potential leads, how do I fix this? Zapier is not an option for me and requires a seperate expense 

1 reply

rodrigo_silvano
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  • Manychat Community Moderator
  • 1001 replies
  • April 6, 2025

Hey, ​@JJS 

Your URL begins with HTTPS?

Try with other URL like https://www.google.com to see if it works. If it doesn’t work, go to settings → general → click “shortener is disabled” and try again.

Please be aware that if you disable the shortener, Manychat won’t be able to provide Click-Through Rate (CTR) data.

 

Also, about a month ago, there was an Instagram bug affecting links. In this link, you’ll find a step-by-step guide on how to report it to Instagram: 

https://community.manychat.com/general%2Dq%2Da%2D43/manychat%2Dlinks%2Dnot%2Dworking%2D5087

 

Let me know if this helps. 🙂