I would like to suggest a new automation feature for ManyChat that allows users to automatically send a private message to people who like or react to a social media post.
Use Case
Currently, ManyChat supports automations based on comments, but it would be extremely valuable to have an option triggered by post likes or reactions.
Suggested Functionality
- Detect when a user likes or reacts to a post.
- Automatically send a private message or start a predefined flow.
- Allow filtering of users who have already received the message.
- Include an option to send the message only once per user, preventing duplicate messages if they interact with multiple posts.
- Allow users to choose which reactions trigger the automation (Like, Love, Care, etc.).
Benefits
- Increase engagement with users who have shown interest in the content.
- Simplify lead generation and follow-up processes.
- Reduce manual work for marketers and businesses.
- Prevent repeated messages to users who have already been contacted.
Example
When someone likes a promotional post, ManyChat checks whether that person has already received the message. If not, it automatically sends a predefined flow containing additional information, a discount coupon, or an invitation to start a conversation.
Additional Note
I understand that the feasibility of this feature depends on the permissions and capabilities provided by Meta’s APIs for Facebook and Instagram. However, if technically possible, this would be a powerful addition to the ManyChat platform.