Hi Manychat Team,

I’d like to suggest a useful enhancement to the flow builder: the ability to set conditions based on which team member is assigned to a conversation.

At the moment, it’s not possible to trigger different actions or flows depending on the specific assigned agent. This limits the ability to personalize automations based on internal assignments.

Example Use Case:

If a conversation is assigned to Agent John, I could send a personalized message like:
"John will get back to you shortly — he’s our specialist on this topic!"

Whereas if it's Agent Lisa, the message could say:

"Lisa is reviewing your message now. She’ll respond as soon as possible!"

This feature would allow for more humanized and efficient communication, improving the user experience by showing that someone specific is handling the conversation — not just an anonymous team.

Thanks for considering this suggestion. It would be a great addition for support teams using assignment-based workflows.

Could you help me with this, ​@Raquel C , ​@Marina?

Best regards,

Heric Fernandes